Covid-19: Patient Safety Guide

Protocol for Face to Face Consultations #

Please do not attend your appointment if: 

• You feel generally unwell
• You have fever 
• You have a persistent Cough 
• You have sudden loss of smell or taste
• You have been in close contact with someone with Coronavirus 
• You or anyone in your household are self isolating or shielding
• You have travelled from overseas in the last 14 days
• If you are unable to visit the clinic for the above reasons, we can offer you a remote consultation

If any of these situations relate to yourself the current government Covid-19 advice is:

• to self-isolate
• call NHS 111

You may also be better having a remote consultation, if you are:

• Over the age of 70
• are significantly overweight 
• of BAME ethnicity
• or have diseases which could weaken the immune system such as:
  • Diabetes
  • HIV/AIDS
  • Rheumatoid arthritis on multiple medications
  • Pre-existing infection
  • Alcohol abuse
  • Long term steroid use
  • Cancer diagnosis for which you are actively having treatment

Alternatively you can speak to one of our clinicians to confirm the best course of action: 020 7788 7000

If none of this applies and it is safe for you to attend your appointment, you must:

• Please wear a face mask (or you can purchase one from us for £2.50)
• Arrive at the clinic 10 minutes before your appointment
• Wash your hands on arrival
• You will have your temperature checked when you enter the clinic
• Please fill out, sign and return the below forms

Please note that due to hygiene reasons, the showers are not currently in use at any of our clinics.

Protocol for Remote Consultations #

If you have booked a remote consultation, please downoad and read the below guide ahead of your appointment in order to ensure it runs smoothly.

Please also fill out the below Patient Information Form and Medical Information Form, and return to us via email ahead of your appointment.

For more information on how remote consultations work, please watch the following video.

Our Commitment to Patient Safety #

As one of the few independent outpatient facilities in the UK to be regulated and inspected by the Care Quality Commission (CQC), the organisation responsible for ensuring both NHS and private providers meet the highest required standards for safety and quality, we are able to build on our already comprehensive infection control procedures to manage the ongoing risks of Coronavirus.

The following key safety measures and additional protocols will be implemented to help manage any potential risk associated with Covid-19:

• An updated consultation process, our clinicians will assess you either face-to-face or by virtual consultation, as deemed clinically appropriate
• A pre appointment questionnaire, covering specific Covid-19 risk factors and symptom checks
• Specific pre appointment guidance on PPE and safety expectations
• Infrared temperature checks for all patients and visitors on arrival
• Medical grade PPE will be worn by clinicians as directed by Public Health England (PHE)
• Implementation of site-specific location plans to manage the number and flow of people within each clinic
• Increased frequency of cleaning and additional cleaning protocols to sterilise contact areas between appointments
• Additional training for all staff on managing Covid-19 risk factors
• Regular review of infection control measures in line with PHE guidance

Our facilities will operate with oversite from our Medical Director, Dr John Etherington, and our Clinical Director, Claire Small, to ensure advice from PHE is adhered to, the highest standards of hygiene and infection control are being met and risk factors are minimised.

If you have any queries regarding face to face appointments, our updated safety measures or any aspect of infection control, please contact [email protected]​puresportsmed.​com and our Medical or Clinical Director will be more than happy to speak with you directly.